by STAR Liaison »
12 Jan 2007 17:35
royal goof and in a private message that I received the tone wasn't great.. That's why I criticised.
sorry if you didn't like thetone but in your pm you asked who to contact at the club and I responded that if you weren't happy with our results you should contact the stadium manager and gave his details.
I did also say that no-one else had brought the subject to our notice in response to your mention of the level of support.
The first I thought was being helpful to enable you to pursue this in parallel, as I did not say there was nothing more we could do, but that we had had their explanations, the second is factually correct.
I am sorry if you think this means I do not care it doesn't, but it does indicate that a lot of others do not care sufficiently to post on the thread let alone send a mail to
info@star-reading.org, and despite my request for more information no-one has let me have anything: this is especally important when you raise a subject here rather than direct with us as the anonymity and no evidence enables the club to dismiss it more easily.
I agree communication needs improvement but when we are trying to respond promptly to communications despite many other calls on our time, sometimes the short response is not clear enough. I am not looking for sympathy but you do have to allow for other things in people's lives.