Home ticket changes

[RG30]

Reading Football Club would like to apologise to supporters who experienced delays entering Kenilworth Road ahead of today’s match.

The issue was caused by an error in the way Reading provided the digital ticket data to Luton Town, which meant the barcodes supplied did not initially scan correctly at the turnstiles and entry took longer than planned for travelling fans.

We would like to thank Luton Town and their staff for their support in helping resolve the issue and ensuring all Reading supporters were able to gain entry in time for kick-off.

The club will review the process that led to this error and take steps to ensure it does not happen again. We apologise to supporters for the inconvenience caused.

https://x.com/readingfc/status/20303106 ... 36c4Cd9nxQ

[Clyde1998]

Reading Football Club would like to apologise to supporters who experienced delays entering Kenilworth Road ahead of today’s match.

The issue was caused by an error in the way Reading provided the digital ticket data to Luton Town, which meant the barcodes supplied did not initially scan correctly at the turnstiles and entry took longer than planned for travelling fans.

We would like to thank Luton Town and their staff for their support in helping resolve the issue and ensuring all Reading supporters were able to gain entry in time for kick-off.

The club will review the process that led to this error and take steps to ensure it does not happen again. We apologise to supporters for the inconvenience caused.

https://x.com/readingfc/status/20303106 ... 36c4Cd9nxQ

So what I put in the match thread at the time was basically accurate and was Reading's fault, as opposed to Luton's.

Highly commend the way Luton's staff handled the situation and seems they had a good backup system in place in order to get paper tickets printed (which does make me wonder why paper tickets weren't available to begin with though).

[Orion1871]

Reading Football Club would like to apologise to supporters who experienced delays entering Kenilworth Road ahead of today’s match.

The issue was caused by an error in the way Reading provided the digital ticket data to Luton Town, which meant the barcodes supplied did not initially scan correctly at the turnstiles and entry took longer than planned for travelling fans.

We would like to thank Luton Town and their staff for their support in helping resolve the issue and ensuring all Reading supporters were able to gain entry in time for kick-off.

The club will review the process that led to this error and take steps to ensure it does not happen again. We apologise to supporters for the inconvenience caused.

https://x.com/readingfc/status/20303106 ... 36c4Cd9nxQ

Sure the delays weren't because Luton's neighbours reported trespassers going through their back gardens?

[Whore Jackie]

Reading Football Club would like to apologise to supporters who experienced delays entering Kenilworth Road ahead of today’s match.

The issue was caused by an error in the way Reading provided the digital ticket data to Luton Town, which meant the barcodes supplied did not initially scan correctly at the turnstiles and entry took longer than planned for travelling fans.

We would like to thank Luton Town and their staff for their support in helping resolve the issue and ensuring all Reading supporters were able to gain entry in time for kick-off.

The club will review the process that led to this error and take steps to ensure it does not happen again. We apologise to supporters for the inconvenience caused.

https://x.com/readingfc/status/20303106 ... 36c4Cd9nxQ

So what I put in the match thread at the time was basically accurate and was Reading's fault, as opposed to Luton's.

Highly commend the way Luton's staff handled the situation and seems they had a good backup system in place in order to get paper tickets printed (which does make me wonder why paper tickets weren't available to begin with though).

So do we think that digital tickets only was a Luton request or Reading's? Mansfield, Burton and Stevenage away are all paper ticket issue, so it can't be Reading's blanket policy for away ticketing currently.

But really poor, that they didn't check the spec from Luton for the supply of digital tickets without QR codes.

[Brum Royal]

Have made a late decision to go to the game tonight. Phoned the ticket office this morning, got the answer phone message of not being able to buy tickets via the phone any more (was not aware of this), so went to book tickets through the website, and only had the "collect from stadium" option. Phoned the ticket office again, got through to a very helpful chap who when I explained I live in the Midlands so couldn't collect from Reading took my member card number and has arranged to ship the tickets on the STAR coaches tonight instead so I can collect from the away ticket office. Subsequently I booked the tickets through the RFC website.

So the old process of having tickets available to collect from the away ticket office still seems to function as it ever did, but there's no option for this process on the website. Where they advertise tickets as still being available to purchase up to 12pm on the day of the match it seems there should be a delivery option for "collect at the away ticket office" to accompany this, although I appreciate this is probably quite a low occurring case and I could have just bought on the gate tonight instead, but I wanted to do it this way to accumulate a few more points on the member card.

[Dirk Gently]

I'd imagine "collect at the away ticket office" is a real admin ballsache for both clubs, so they'd want to keep it reserved for exceptions and one-off problems, rather than advertise it and potentially have a much bigger uptake than they want.

Probably also means that they avoid people who live near the away ground routinely being able to put off making a purchasing decision until just before the match.