Survey Results

[royal goof]

STAR, Survey results have been announced on the Official Website.

It mentions a number of positive responses which is great and which the club should be praised for.

However, it also mentions some negatives which scored pretty poorly compared to other clubs in the league. This refers to the price of food & drink (quality could also be an issue) and telephone contact.

Would STAR be able to get a response from the club on what they propose to do to rectify these negative areas please?

[STAR Liaison]

STAR, Survey results have been announced on the Official Website.

It mentions a number of positive responses which is great and which the club should be praised for.

However, it also mentions some negatives which scored pretty poorly compared to other clubs in the league. This refers to the price of food & drink (quality could also be an issue) and telephone contact.

Would STAR be able to get a response from the club on what they propose to do to rectify these negative areas please?

It is certainly on our agenda for the next management meeting

[RG30]

What made me laugh was how the club carried out an independant research at the Portsmouth game, yet by my reckoning 3 of the named had links with STAR, them being on the board. Any coincidence?

[Behindu]

What made me laugh was how the club carried out an independant research at the Portsmouth game, yet by my reckoning 3 of the named had links with STAR, them being on the board. Any coincidence?

Laugh ?

I'd have thought getting fans to carry out a survey would be ideal.

[66DD]

The figures given for the average telephone response times would be more meaningful if they disclosed whether it was the mean, median or mode averages. Also what the range was and the upper and lower quartiles. Some correlation to time of day, number of staff on duty and where in the sales cycle of tickets each day was would help with an analysis.

That being said the average waiting times don't look too bad: but then again there are lies, damned lies and statistics.

[Skin]

The figures given for the average telephone response times would be more meaningful if they disclosed whether it was the mean, median or mode averages. Also what the range was and the upper and lower quartiles. Some correlation to time of day, number of staff on duty and where in the sales cycle of tickets each day was would help with an analysis.

That being said the average waiting times don't look too bad: but then again there are lies, damned lies and statistics.

Just scrap the 0870 £££ £££ no.

[Magnus]

Say no to 0870.